SeretisCare provides care for preventative and chronic problems as well as some minor acute ailments. As such, our patients are not expected to require urgent / emergent care or immediate contact with this practice after hours, weekends or holidays. We respect our patients’ privacy and time with their family and expect the same level of respect towards our providers and staff. With that said, we completely understand issues arise after-hours.
If you have an urgent or emergent medical issue before or after regular business hours, over the weekend or during a Holiday, you should do one of the following:
- Call 911 if it’s an emergency & get to the nearest Hospital Emergency Department to be evaluated and treated if necessary or
- Go to the nearest local Urgent Care Center for non-emergent issues
We DO NOT call in any Antibiotics or Medications after hours since prescribing such treatment requires an evaluation and determination of your ailment with proper diagnosing and treatment(s). Our office has open availabilities for patients daily and we’ll be more than happy to see you in the office within the next 2 business days. With this in mind, if you think you need to be seen sooner than the next couple of business days, we would recommend you go to the nearest Urgent Care facility.
If you are being seen and treated by a specialist and have an issue with a condition they are treating you for, please call the Specialists office for further help as we usually are not able to treat these issues and may require their attention. If any urgent changes are made by your specialist, including changing of your medications, it is your responsibility to contact us to inform us of these changes, additions or deletions made. These changes may be reported at your next office visit with us and do NOT require a call after-hours.
Again, NO Antibiotics or medical treatments will be prescribed over-the-phone, after-hours without a face-to-face evaluation ensuring proper diagnosis and subsequent medical treatment. We hope you understand and are sympathetic to our cause, but we work hard to provide safe, up-to-date, quality medical care in the most proper ways of diagnosing and treating. We make every effort to schedule and see our patients within 2-business days and our providers are available for evening hours. Please call us during routine business hours of operation for all questions, ailments and to schedule an appointment. Thank you and stay healthy!